Privacy Policy

Who we are

Emma Butterworth Architects respects your privacy. This policy explains how we collect and handle personal information when you use this website, make an enquiry or work with our practice.

What we collect

We collect personal information that you give us directly. Through this website, that includes:

• Your name and contact details, such as your email address and phone number, when you make an enquiry or request a First Sketch Session.
• Your suburb or property address, preferred timing and the details you provide about your project.
• How you heard about us, and any other information you choose to include in your message.
• Your email address and preferences if you ask to receive updates. You can ask us to stop sending these at any time.

In the course of providing architectural services we may also collect site information, photographs, survey and title documents, budget information, and correspondence relating to your project.

How we use it

We use your personal information to respond to your enquiry, to provide and administer our architectural services, to communicate with you about your project, and — where you have asked us to — to send you occasional updates. We do not sell your personal information.

Who we share it with

We may share relevant information with consultants and other people involved in your project, our professional advisers, and providers of website hosting, email and file storage where needed to respond to you or provide our services. We may also disclose information where required or permitted by law. This website is hosted by Webflow, which processes website and form data in the United States. Other service providers may also process information outside Australia. You can contact us for more information about the providers relevant to your enquiry or project.

Cookies and analytics

This website uses Google Tag Manager to manage website tags. Website tools may collect technical information such as your IP address, browser, device, pages visited and interactions, including through cookies or similar technologies. These details may be used to operate, secure and understand use of the website. You can manage or block cookies in your browser settings, although this may affect some website functions.

How we store and protect it

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. We retain project records for as long as required for professional, insurance and legal purposes, and dispose of information securely when it is no longer needed.

Accessing and correcting your information

You can contact Emma using the details below to request access to the personal information we hold about you, or to ask for a correction. Please describe the information or correction you are requesting. We may need to verify your identity and will respond within a reasonable time. You can choose not to provide information, although this may limit our ability to respond to your enquiry or provide services.

Complaints

If you have a concern about how we have handled your personal information, please contact Emma using the details below and describe what happened. We will review your concern and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au for information about your options.

Contact us

Emma Butterworth Architects. Email emma@ebarchitects.com.au or phone 0411 180 524.